Raffles Hospital called me today – two months after my lengthy email to its co-founder Loo Choon Yong – informing me of the measures it has taken to address the concerns I had after my one and only visit to the facility.

Firstly, the hospital has now arranged for another equally qualified doctor to sign off on the medical report, should the attending doctor goes on leave or disappears for whatever reason. My doctor went on leave and my medical report was left collecting dust for a week.

Secondly, the hospital has done away with the requirement for patients to wait at the radiology department for X-ray results. The hospital admitted that the 45-minute wait is redundant. It has since arranged for staff to pick up all the X-ray results at the end of the day.

Unfortunately, they have yet to come up with a solution on how to eliminate any tampering of medical report or patient losing bits of the report. I would suggest they have a runner to handle all the transferring of documents. But I guess it isn’t too realistic considering the low level of efficiency the hospital is currently running at. If staff have to be deployed to run medical reports from one end of the room to the other, patients will possibly spend an even longer time waiting in between tests.

Nevertheless, I appreciate the hospital stepping up, taking responsibility and implementing steps to improve the process. And, keeping me in the loop.